We’re Hiring! Product Delivery Manager (Life Science, Biotechnology)
5
Min Read
In this blog:
- Find out more about the new Product Delivery Manager role
- Learn about CiteAb's mission and working with us
- See application details at the bottom of this post
Here at CiteAb we’re looking for an experienced product delivery manager to join our team and manage some of our key data products.
Details
Job title: Product Delivery Manager
Location: Bath (Hybrid)
Salary: £35,000 – £41,000 (Based on experience)
Hours: Full time
Contract Type: Permanent
Advert placed on: 17th of August
Closes: 5pm BST on 8th September
Expected interview date: 16th September
Company Description
CiteAb’s mission is to build world class data products that accelerate scientific progress. Our search tools are used by tens of thousands of researchers from the world’s top universities and pharmaceutical companies to help them buy the right reagents and avoid failed experiments that waste time, money and patient samples.
We are based in the beautiful city of Bath in the UK and if you want to join our small, highly ambitious team and help us continue to define CiteAb as the world’s leading life science data company you’ll need to be comfortable taking on a demanding role that gives you ownership and responsibility for onboarding clients and delivering our products.
Job Description
We are looking for a proactive and customer focussed Product Delivery Manager with great attention to detail to manage the execution, onboarding and ongoing delivery of our citation & data products, as well as our platform listings.
In this role you will act as the primary point of contact between our customers, sales and product teams to maintain the standardised data offerings (including APIs, hosted tables, listings), while working with the development team to actively look for ways to streamline this delivery process, and improve overall customer experience.
This role will suit someone who thrives on client interaction, optimising operational processes, driving customer retention and turning repetitive workflows into efficient automated delivery systems. All feeding into our vision to help scientists to progress their research more quickly.
What you’ll be doing:
- Act as day to day point of contact for existing and onboarding customers, ensuring seamless client experience and supporting the success of our customers
- Set up delivery schedules, issue API access, configure widget keys and manage standardised product deliveries
- Manage bulk catalogue uploads and coordinate production and delivery of market insight reports for listing customers
- Manage client renewals, maintain strong client relationships, fostering long term partnerships and ensuring high levels of customer satisfaction and retention
- Participate in sales calls to understand customer requirements and match needs to existing product offerings
- Handle administrative workflows related to customer delivery, including coordinating invoicing and contracts for new sales and renewals
- Continually review customer lifecycle to identify friction points and recommend solutions to improve product delivery and user experience
- Identify repetitive operation tasks and identify solutions, feeding these to the Head of Product for development
Skills and experience required:
- Excellent organisational skills, with the ability to manage multiple delivery timelines, client setups and operational tasks while maintaining a high level of attention to detail and accuracy
- Strong communication and relationship building skills, comfortable leading client calls and explaining technical delivery options
- Highly collaborative, with a strong track record of working effectively with cross functional teams and a wide range of stakeholders
Desirable:
- Proven track record in delivery management, technical account management, project management or customer success
- Experience working in agile delivery environments
- An understanding of how antibodies and other life science reagents are used
Perks:
- 4.5 day week (for a full salary) – we don’t work Friday afternoons
- Unlimited holiday policy
- Private health care & health cash plan
- Hybrid working, with office based in the heart of the beautiful city of Bath
- There may be opportunities to travel to meet our partners and attend life science conferences, especially in the USA
- A variety of team social events
CiteAb operates a blended working model as we know our people appreciate the flexibility that hybrid working can bring. For this role we expect you to come into the office a minimum of once a week. Must be eligible to work in the UK.
Application information
To apply, please send us an email including a recent CV, covering letter and the details of two referees to cv@citeab.com.
Or for more information simply drop us an email (hello@citeab.co.uk).
We’re managing this recruitment in-house and are not working with recruitment agencies for this role, so please no agency enquiries.
